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Last Updated: 01/06/2026

Welcome to The Jewellery Appraiser. By purchasing products or services through our website, you agree to the following Terms and Conditions.

1. About Us

The Jewellery Appraiser provides jewellery-related products and services, including jewellery valuations, bespoke jewellery commissions, jewellery repairs, gemstone sourcing, memorial jewellery and jewellery sales.

2. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion.

Prices displayed on our website are shown in Pounds Sterling (£) and may be subject to change without notice.

3. Delivery

Website orders are dispatched using Royal Mail and delivery is between 2-4 working days.  Items are dispatched from Mon-Fri.

Standard postage for items purchased through our website is £3.99 per order unless otherwise stated.

Delivery times are estimates only and cannot be guaranteed.

We are not responsible for delays caused by Royal Mail, adverse weather conditions, industrial action or circumstances beyond our control.

4. Consumer Rights

Nothing within these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

Under the Consumer Rights Act 2015, goods supplied must be:

• Of satisfactory quality

• Fit for their intended purpose

• As described

If goods are faulty, damaged or not as described, please contact us as soon as possible.

5. Returns & Exchanges

If you are not completely satisfied with your purchase, you may request an exchange or return within 28 day's of your purchase  in accordance with your consumer rights.

To be eligible for return:

• Items must be returned in their original condition.

• Items must be returned with any original packaging.

• Proof of purchase may be required.

Please contact us before returning any item.

6. Return Postage

Customers are responsible for all return postage costs unless the item is faulty or supplied incorrectly.

Any item being returned remains the responsibility of the customer until it has been safely received at our studio.

We strongly recommend that all returned items are sent using:

• Royal Mail Tracked Service

• Signed For Delivery

• Appropriate Postal Insurance

Alternatively, customers may contact us to arrange an appointment to return items in person at our studio.

The Jewellery Appraiser accepts no responsibility for items lost, damaged or delayed in transit when being returned by customers.

Responsibility for returned goods transfers to us only once the item has been safely received and signed for at our studio.

7. Bespoke Jewellery & Commissioned Pieces

Bespoke jewellery, personalised jewellery and commissioned items are created specifically to customer requirements.

Unless faulty, bespoke and personalised items are generally exempt from cancellation and return rights under UK consumer legislation.

Design approvals provided by the customer are deemed final before manufacture begins.

Deposits paid towards bespoke commissions may be non-refundable once work has commenced.

8. Repairs & Alterations

Jewellery repairs are undertaken with the utmost care and professional skill.

Whilst every effort is made to minimise risk, customers acknowledge that repairs to previously worn, antique, fragile or damaged jewellery may carry inherent risks.

We will advise clients where additional risks are identified prior to commencing work.

9. Product Images

We make every effort to accurately display products, gemstones and jewellery.

Colours, sizes and appearances may vary slightly due to photography, screen settings and natural variations in gemstones and materials.

10. Limitation of Liability

Our liability shall not exceed the purchase price of the product or service supplied.

Nothing within these Terms excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded under UK law.

11. Privacy

Customer information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact The Jewellery Appraiser directly.

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Bespoke Jewellery Commission Terms & Conditions

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Last Updated: 01/06/2026

At The Jewellery Appraiser, every bespoke commission is individually designed and created specifically for each client. Because each piece is custom-made to your requirements, bespoke commissions are subject to the following additional Terms and Conditions.

By proceeding with a bespoke jewellery commission, you agree to the terms outlined below.

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What Is A Bespoke Commission?

A bespoke commission is any item of jewellery that is designed, modified, personalised, remodelled or manufactured specifically to a client's individual requirements.

This includes, but is not limited to:

• Bespoke engagement rings

• Wedding rings

• Memorial jewellery

• Jewellery remodelling projects

• Custom gemstone jewellery

• Jewellery incorporating client-supplied gemstones or precious metals

• Special-order gemstones and diamonds

• Personalised jewellery

 

Design Consultation

The bespoke process typically begins with a consultation to discuss:

• Design ideas

• Gemstone preferences

• Metal choices

• Budget requirements

• Timescales

Quotations are based upon information available at the time and may be subject to amendment should design specifications change during the project.

 

Deposits

A deposit is required before work can commence on any bespoke commission.

The deposit secures your project and allows us to begin work, which may include:

• Sourcing gemstones or diamonds

• Purchasing precious metals

• Commissioning CAD design work

• Creating wax models

• Engaging specialist craftspeople

• Commissioning lapidary services

• Manufacturing components

 

Deposits Are Non-Refundable

All deposits paid towards bespoke commissions are strictly non-refundable.

This is because costs are often incurred immediately upon commencement of the project, regardless of whether the commission proceeds to completion.

These costs may include, but are not limited to:

• CAD design fees

• Gemstone sourcing costs

• Precious metal purchases

• Manufacturing costs

• Lapidary work

• Specialist subcontractor fees

By paying a deposit, you acknowledge and agree that these costs are incurred specifically on your behalf.

 

Design Approval

Clients will be provided with design concepts, sketches, CAD renders or other visual representations where appropriate.

It is the client's responsibility to carefully review and approve all designs before manufacture begins.

Approval of a design confirms acceptance of:

• Overall design

• Dimensions

• Stone placement

• Metal choice

• Finish

• Engraving details

Once final approval has been provided and production has commenced, significant design changes may not be possible and additional charges may apply.

 

Cancellation Of Bespoke Orders

Under UK consumer legislation, bespoke and personalised items are generally exempt from cancellation rights that apply to standard online purchases.

As each commission is made specifically for an individual client, bespoke orders cannot be cancelled once production has commenced.

Should a client choose not to proceed after work has begun, any monies already paid will be retained to cover costs incurred.

If manufacturing costs exceed the deposit paid, additional charges may remain payable.

 

Client-Supplied Jewellery, Gemstones & Materials

We are happy to incorporate client-supplied gemstones, diamonds and precious metals into bespoke commissions where suitable.

However, clients acknowledge that:

• Older gemstones and jewellery may contain existing damage not visible during initial inspection.

• Certain gemstones may be vulnerable during removal, resetting or manufacturing processes.

• Previously worn jewellery may contain metal fatigue or hidden weaknesses.

Whilst every care is taken, The Jewellery Appraiser cannot accept liability for unforeseen issues arising from the age, condition or previous treatment of client-supplied materials.

Any risks identified prior to commencement will be discussed with the client.

 

Gemstone & Diamond Sourcing

Where gemstones or diamonds are sourced specifically for a commission:

• Availability may vary.

• Prices may fluctuate due to market conditions.

• Alternative stones may be suggested if originally selected materials become unavailable.

Natural gemstones may contain inclusions and unique characteristics that form part of their individual beauty and identity.

No two gemstones are identical.

 

Timescales

Estimated completion times are provided as guidance only.

While every effort is made to meet agreed timescales, delays may occasionally occur due to:

• Supplier availability

• Gemstone sourcing

• Manufacturing schedules

• Assay office requirements

• Circumstances beyond our control

We will keep clients informed of any significant delays.

 

Hallmarking

Where required by UK law, commissioned jewellery will be submitted for hallmarking through an approved UK Assay Office.

This process may affect completion times.

 

Collection & Final Payment

Full payment must be received prior to collection or dispatch of any bespoke commission.

Ownership of the finished item remains with The Jewellery Appraiser until payment has been received in full.

 

Variations In Handmade Jewellery

Bespoke jewellery is handcrafted and individual by nature.

Minor variations may occur between:

• CAD renders

• Design sketches

• Wax models

• Finished pieces

Such variations are considered normal characteristics of handcrafted jewellery and do not constitute faults.

 

Aftercare & Maintenance

All jewellery experiences wear through everyday use.

We recommend:

• Regular cleaning

• Annual inspections

• Professional maintenance when required

• Updating Jewellery Valuations periodically for insurance purposes

Failure to follow appropriate aftercare recommendations may affect the longevity of the piece.  Please see our section below on further aftercare advice.

 

Warranty

Should any manufacturing fault become apparent, please contact us as soon as possible.

This does not cover:

• Accidental damage

• Loss of stones due to impact

• Wear and tear

• Improper use

• Alterations carried out by third parties

• Damage caused by chemicals or misuse

Each case will be assessed individually.

 

Our Commitment

Every bespoke commission is created with care, skill and attention to detail.

Our aim is to create jewellery that is both beautiful and meaningful, while ensuring clients fully understand the bespoke process from initial consultation through to completion.

If you have any questions regarding these Terms & Conditions, please contact The Jewellery Appraiser before placing your commission.